Leadership! Why is it so hard?

Denise Cooper Achieving Goals, Career Success, Employee engagement, Leadership, Managing Diversity 0 Comments

It’s just that simple. You matter and relationships matters in big and small ways. Every time you think I am not getting enough from my people, My team is not aligned, I am withholding my contribution(s) because I don’t feel appreciated… or I’m misunderstood or feel attacked; I can’t get anyone to buy into my ideas, hire, promote or pay …

Courtesy: the new definition of customer service

Denise Cooper customer service, Employee engagement 0 Comments

In the 1860’s Henry Wells was asked what it takes to succeed in business. He said, ‘There is one very powerful business rule. It is concentrated in the word courtesy. This statement is in every Wells Fargo branch in our market.  I’ve found it to be a very curious thing to have hanging in plain site. You see a couple …

News flash: Your Boss and HR aren’t engaged either

Denise Cooper Achieving Goals, Employee engagement 1 Comment

When it comes to employee engagement there’s been so much written and discussed it was easy to overlook one glaring fact. The two groups responsible for solving the problem are suffering from it too. So here’s a message to every CEO. “You’ve got a REALLY BIG PROBLEM” if you care anything about the impact of disengaged employees. My advice start …

Professionals to CEO’s: Mastering The Art Of Mentorship is Critical To Your Success

Denise Cooper Career Success, Employee engagement, Success Tips 0 Comments

The Idea – Mentoring is ESSENTIAL to your long term ability to achieving your personal and professional goals. A Mentor is defined as someone who is a wise and trusted teacher, adviser or counselor. Mentoring is the act of teaching and sharing knowledge, perspective and information that leads to personal or professional growth for all involved. One widely held belief …

10 Reasons Why Companies Get Employee Engagement Wrong!

Denise Cooper Achieving Goals, Employee engagement 0 Comments

What is the single biggest thing that companies get wrong with employee engagement? This was a group posting on LinkedIn. As I read through the comments, I realized there were about 10 reasons listed why senior leadership and HR that can’t answer this question. Why does this matter? You might ask, especially given all the other priorities on your “to …