Courtesy: the new definition of customer service

Denise Cooper customer service, Employee engagement 0 Comments

In the 1860’s Henry Wells was asked what it takes to succeed in business. He said, ‘There is one very powerful business rule. It is concentrated in the word courtesy. This statement is in every Wells Fargo branch in our market.  I’ve found it to be a very curious thing to have hanging in plain site. You see a couple …

News flash: Your Boss and HR aren’t engaged either

Denise Cooper Achieving Goals, Employee engagement 1 Comment

When it comes to employee engagement there’s been so much written and discussed it was easy to overlook one glaring fact. The two groups responsible for solving the problem are suffering from it too. So here’s a message to every CEO. “You’ve got a REALLY BIG PROBLEM” if you care anything about the impact of disengaged employees. My advice start …