Courtesy: the new definition of customer service

Denise Cooper customer service, Employee engagement 0 Comments

In the 1860’s Henry Wells was asked what it takes to succeed in business. He said, ‘There is one very powerful business rule. It is concentrated in the word courtesy. This statement is in every Wells Fargo branch in our market.  I’ve found it to be a very curious thing to have hanging in plain site. You see a couple …