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Courtesy: the new definition of customer service

Denise CooperApril 12, 2015customer service, Employee engagementLeave a Comment

In the 1860’s Henry Wells was asked what it takes to succeed in business. He said, ‘There is one very powerful business rule. It is concentrated in the word courtesy. This statement is in every Wells Fargo branch in our market.  I’ve found it to be a very curious thing to have hanging in plain site. You see a couple … Read More

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